Live On Air Privacy Policy
1. Introduction
(On Air Limited – liveonair.co.nz)
Effective Date: 3 March 2025
At Live On Air (operated by On Air Limited), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website liveonair.co.nz, hire equipment, purchase products, or interact with us.
2. Information We Collect
We may collect personal information from you when you:
• Hire equipment or purchase products from us.
• Contact us with a query.
• Subscribe to our communications.
• Visit our website and interact with our content.
The personal information we collect may include:
• Your name
• Billing and shipping address
• Telephone number
• Email address
• Payment details (e.g., credit card information)
• Booking and purchase history
Providing this information is optional. However, if you choose not to supply certain details, we may be unable to complete your booking, fulfil your order, or provide specific services.
3. How We Use Your Information
We use your personal information to:
• Process and manage your bookings, purchases, and deliveries.
• Contact you if we need to clarify order details or resolve any issues.
• Respond to queries and provide customer support.
• Improve our website and services through data analysis.
• Send you marketing communications if you’ve opted in (you can opt out at any time).
We retain personal information only for as long as necessary to meet these purposes, or as required by law.
4. Sharing Your Information
We may share your information with trusted third-party providers who help us operate our business, including:
• Payment processing companies.
• Delivery and logistics partners.
• Data management and analytics providers.
• Marketing services (if you’ve opted into receiving promotional content).
All service providers are required to adhere to privacy standards consistent with New Zealand’s Privacy Act 2020. We do not sell your information to third parties.
In some situations, we may be required to disclose personal information if required by law, or if disclosure is necessary to protect our legal rights, property, safety, or the safety of others.
5. Cookies and Website Analytics
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help track visitor activity, preferences, and site performance.
How we use cookies
We use cookies to:
• Analyse website traffic and understand how visitors use our site.
• Improve website design, functionality, and performance.
• Deliver tailored advertising through Google Ads and remarketing campaigns.
The cookies we use do not collect personally identifiable information. Data collected via cookies is anonymised and grouped together for analysis.
Google Analytics
We use Google Analytics to gather anonymous information about:
• How visitors use our website.
• Traffic sources and website entry/exit points.
• Visitor demographics (such as age, gender, and interests).
This data helps us improve your experience and optimise our content and advertising.
For more information about how Google handles data, please refer to:
Managing cookies
You can configure your browser to notify you when cookies are being set, giving you the option to accept or reject them. You can also disable cookies entirely, but this may affect the functionality of some parts of our website.
6. Your Rights
Under New Zealand’s Privacy Act 2020, you have the right to:
• Request access to the personal information we hold about you.
• Request corrections to any inaccurate information.
• Request deletion of your personal information (subject to our legal obligations to retain some data).
To exercise any of these rights, please contact us using the details below. We aim to respond within 15 business days.
7. Contact Us
If you have any questions about this Privacy Policy or how we manage your personal information, please get in touch:
Live On Air (On Air Limited)
Website: liveonair.co.nz
Email: info@liveonair.co.nz
Phone: 021 619 033
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our processes or legal obligations. Any updates will be published on our website with a revised effective date.
